Help & Support
Ask product questions, report problems, or get help with Ship Plans and deployment steps.
Contact supportNot working? Email: help@zorentia.com.
Partnerships
Inquire about university partnerships, enterprise pricing, or bulk license agreements.
Talk to partnershipsNot working? Email: partnerships@zorentia.com.
Just want to chat?
For general feedback, ideas, or questions, drop us a line. We love hearing what you're building!
help@zorentia.comDocumentation
Browse Ship Plans, learn how the system works, or review our pricing structure.
Browse Ship PlansNeed a hand?
Quick answers to frequently asked questions.
How do I get started?
Create an account, top up credits ($5 for 5 credits), pick a Ship Plan that matches where you're stuck, and unlock the output.
Do credits expire?
No. Credits never expire. Top up when you need them, use them at your own pace.
What if I'm stuck on a specific stage?
Technical hiccups happen. If you’re stuck on a specific stage or hitting an error, our support team is ready to dive in with you at help@zorentia.com.
Can I get a refund?
All sales are final, but we are here to make sure you succeed. If you run into any technical hurdles or get stuck, please reach out to our support team, we’re committed to helping you get your project up and running. For specific billing inquiries, you can contact us at payment@zorentia.com.
Response time
We aim to respond to all support requests within 24-48 hours. For urgent technical issues blocking your build, mark your email as "URGENT" in the subject line.